Privacy

Data and privacy policy

This website is owned and operated by Cercatrova BV, company number BE 0544 887 107, Kasteelpleinstraat 51, 2000 Antwerp, Belgium (“Cercatrova”, “we” or “us”). The text below explains how Cercatrova uses your personal data when you visit the followthecoast.com website (“website”) or use our services.

Collection of personal data

Cercatrova BV is the controller of the personal data collected on this website. We will always notify you when we collect personal information from you.

The personal data we collect may include, among other things (but is not limited to), your name, email address, telephone number and other similar information. We also collect information such as your IP address, pages viewed, timestamps and other analytical information.

We collect this information in the following situations:

When you visit our website
When you subscribe to the Follow the Coast newsletter
When you contact Follow the Coast or Cercatrova BV
When you use other services or features we offer

Use of personal data

We collect your personal data for the following purposes:

Fulfilling your order
Newsletters or other marketing activities
Answering your questions or other communication
Statistical and analytical processing

In some cases we need your personal data to carry out the transaction between you and us, for example when making a purchase or requesting a quote. If we use your personal information to send you product information, our newsletter or other marketing, this will only happen with your explicit consent, unless the law allows us to do so without consent.

We also keep statistical anonymised information about your visit to our website. This allows us to improve our website and gain more insight into which products visitors to our website are interested in.

Disclosure

Cercatrova BV may share your information with courier services in order to deliver ordered goods to you. In certain circumstances and in accordance with the law, we may need to share your information with the authorities. We may also share your information with third parties to legally defend ourselves in the event of a dispute. Your information is not shared with third parties without your consent unless otherwise stated above.

Duration of processing

Your personal data will be deleted as soon as we no longer need it for one of the reasons above. However, your data may be processed or retained for a longer period in anonymised form, or if the law requires it.

Cookies

We use cookies on our website. These cookies are necessary for our website to function. This helps us gain insight into how you use our website and how we can improve the operation of our website for you and other visitors.

The reasons why we collect and process data through the use of cookies are as follows:

Improving the operation and user experience of our website and services
Gaining insight into the interests of website visitors and customers so that we can improve our services and products
Statistical and analytical processing

Security

We have implemented security measures to ensure that our internal operations meet our high security policy standards. We do our utmost to protect the quality and integrity of your personal data.

Your rights

You have the right to access the personal data we hold about you and process about you, subject to certain legal exceptions. You also have the right to restrict how we use and process your personal information. In addition, you have the right to require us to correct or erase your personal data.

You may object at any time to the processing of your personal data for marketing purposes.

Withdrawal of your consent

You may withdraw your consent at any time. If you wish to withdraw your consent, you can contact us via hello@followthecoast.com. For newsletters and other electronic marketing material, you can also use the unsubscribe link in the email or other messages you receive from us.

Please note that withdrawing your consent does not affect the lawfulness of previous processing carried out before the withdrawal.

Rectification of personal data

If you would like us to update, correct or delete the personal data we have recorded about you, or if you would like access to the personal data being processed about you, or if you have questions about the guidelines above, you can contact us via hello@followthecoast.com. You can also contact us in writing at the following address:

Cercatrova BV
Kasteelpleinstraat 51
2000 Antwerp
Belgium

Complaints

If you have complaints about the processing of your personal data, you can always contact us by email or letter using the details above. For more information, or if you do not agree with our position, you can also lodge a complaint with the Belgian privacy supervisory authority (the Data Protection Authority) via www.gegevensbeschermingsautoriteit.be.